Finally, assess the importance of leadership within each of your organizations as it relates to quality. So here I will describe about Total Quality Management in three different sectors. Before moving further lets begin with introduction.
The study investigated the impact of effective leadership practices on an organizational growth and development in Ghana with the search light on the operations of National Investment Bank of Ghana NIB. NIB recently had new management members with a new board of directors in place. For the year the bank shocked the banking fraternity when it was able to pay huge dividend to state coffers having experienced dividend draught for a long period.
It is not too clear whether the leadership practices of the new executives have turned round the fortunes of the bank or the success story is due to the general boom in the banking industry of Ghana. Random sampling technique was adopted to select some branches of the bank and its headquarters as the study population.
Purposive sampling technique was then employed to directly approach officials for their views. The questionnaire technique was the main research instrument while Statistical Package for social science SPSS was employed to facilitate the analysis of the data.
Findings of the study indicated that the new management team of NIB employed sound communication skills, very fair compensation packages groomed employees to perform better are some of the strategies for shoring up financial performance of the bank.
1. Introduction. Quality management has become an important issue in healthcare organizations (hospitals) during the last couple of decades. The increased attention to quality is due to governmental regulations, influence of customers, and hospital management initiatives. Total Quality Management (TQM) Survey Paper Organizations strive to ensure that their customers receive quality products and are satisfied with the service they receive. They realize this is a very important factor toward having a successful business/5(1). 3 Key Findings: Six Key Quality Drivers The study identiﬁ ed six key drivers of quality in an HRO relationship (see chart below). The top three.
The study therefore concluded by upholding the hypothesis that the recent success story associated with the financial performance of NIB was due to the leadership style of the new management team but not necessarily a direct results from the simile booming performance in the banking industry of Ghana.
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Total Quality Management (TQM) is the strategic activities aimed to implement the awareness of quality in an organization by management. Manufacturing, service, non profit, and governmental organizations have been using TQM extensively since the s.
Total Quality Management (TQM) Survey Paper Organizations strive to ensure that their customers receive quality products and are satisfied with the service they receive. In order to further examine the role of quality in a supply chain framework, our focus in this paper is to rigorously analyze prior work that integrates quality management principles .
- Total Quality Management (TQM) Survey Paper Total Quality Management (TQM) is seen as the "fix-all" for any company suffering problems with providing quality products or services to their customers.
The balanced scorecard tracks all the important elements of a company’s strategy—from continuous improvement and partnerships to teamwork and global scale. And that allows companies to excel.